Technology has been a determining factor in driving global business growth, surprising us more and more with the ease with which we can interact with people or companies in other countries in a matter of seconds. Starting in 2020, technology platforms are playing a big role in our lives and our economies, as a consequence of a global stagnation, and the constant challenges we have been facing this year, these being an emerging alternative, bringing as a result the verification of the great benefits of incorporating into our processes a technological tool that helps us to have a greater capture of operations, with an operation 24/7, 365 days a year.